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Please Note: We DO NOT carry bird feeder replacement parts.
Bird Feeders Online » Shipping FAQ
| Shipping FAQ |
- How do I get my tracking number?
The tracking numbers for each days shipped orders are automatically emailed after 8:00 p.m. CST. Alternately, you can check the
Bird-Feeders-Online.com online order status after 8:00 p.m.
- My tracking number is not working. What should I do?
Sometimes the tracking numbers are emailed to you before they are actually scanned by the shipping company.
Please allow 24 hours to see if it arrives and if not check again.
- FedEx/UPS has my package but they have not delivered it yet. Why?
Please contact FedEx/UPS to obtain further status on your package(s). The priority of delivery within the method of shipment chosen is determined by FedEx/UPS. We do not have any control of your delivery date or time.
- What should I do if an item is delivered damaged?
If the item appears to have obvious damage, immediately tell the delivery driver you do not want to receive this package or call FedEx/UPS to submit a damaged shipment claim. If the damaged package was left or someone else signed for it, there is a grace period of around 3 days to file the damage claim. If a package looks suspiciously damaged, you can tell the driver to wait and open it to make sure the contents are not damaged and then if they are, refuse the package claiming the damage. Obtain a control number and call
Bird-Feeders-Online.com at 1-800-734-5590.
Always make sure to get a damage package control number for your claim.
- Does Bird-Feeders-Online.com pay for the return shipping of defective merchandise?
Bird-Feeders-Online.com is not responsible for manufacturer defects. We are not the manufacturers. Since we are not the manufacturer we split the shipping cost with the customer. The customer pays for shipping to
Bird-Feeders-Online.com and Bird-Feeders-Online.com pays for the shipping back to you.
- Does Bird-Feeders-Online.com deliver to APO or FPO addresses?
Yes, we deliver to APO/FPO. APO/FPO orders are shipped by the US Postal Service and take 1-2 business days to be processed and 2-6 weeks to be delivered.
Bird-Feeders-Online.com cannot control APO/FPO delivery times.
- How can I get FedEx/UPS to leave a package without requiring a signature? What is a release waiver?
As long as a tracking number has not been generated, you can contact your local FedEx/UPS branch and put in a "Signature Waiver" to either require or not require a signature for delivery.
If a tracking number has been generated for your order and once FedEx/UPS attempts an initial delivery, they will leave a delivery notice on your door. On the reverse side you'll find the same "Signature release waiver". Fill it out, leave it on your door and they will follow your instructions on their next delivery attempt.
- Does Bird-Feeders-Online.com ship internationally?
Bird-Feeders-Online.com does not currently ship internationally. Presently we only deliver within the United States.
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